Effective Date: May 26, 2026

1. Introduction

Welcome to 12Mpet (the “Site,” “we,” “us,” or “our”). We operate the website www.12mpet.com and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our pet products, or interact with our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Data

Personally identifiable information, such as your name, shipping address, billing address, email address, and telephone number, that you voluntarily give to us when you register with the Site, place an order, subscribe to our newsletter, or contact us.

  • Identity Data: First name, last name, username, or similar identifier.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Payment card details and bank account information (processed securely through third-party payment gateways).
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

Derivative and Technical Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our third-party payment processors.

Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your shopping experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your personal account.
  • Process, fulfill, and ship your orders, purchases, and payments.
  • Deliver the pet supplies and products you purchase online.
  • Email you regarding your account or order status.
  • Manage risk, prevent fraud, and protect the website against unauthorized activities.
  • Administer promotions, sweepstakes, contests, and surveys.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Increase the efficiency and operation of our e-commerce platform.
  • Offer new products, services, and recommendations tailored to your preferences.
  • Respond to customer service requests and support needs.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These include our courier and delivery partners who require your shipping details to fulfill your orders.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Marketing Communications

With your informed consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the contact information provided below, and we will take immediate steps to delete that data from our systems.

7. Your Data Protection Rights

Depending on your location (such as under GDPR or PDPA), you may have rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your information. You may also object to processing or request data portability. To exercise these rights, please contact us using the information in Section 9.

8. Updates to This Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective Date” of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site.

9. Contact Us

If you have questions or comments about this policy, please contact us at:

12Mpet
Email: quiatsnw@12mpet.com
Address: 12M Chancery Hill Rd, Singapore 307400
Phone: +(65) 88054312